FAQs

If you discover that your mailbox has been vandalized, compromised, or your mail has been stolen, it is a serious matter. You should take the following steps:

1. Contact Local Law Enforcement: Immediately file a report with your Corona PD. This is important for documentation and may increase patrols around the Laurelwood complex.
2. Report to the U.S. Postal Inspection Service (USPIS): As mail theft and mailbox destruction are federal crimes, you must report the incident to the USPIS. You can reach them by calling 1-800-ASK-USPS (1-800-275-8777) or by filing a report of suspected mail theft, and other mail-related crimes, tips or incidents to https://mailtheft.uspis.gov/
3. Notify Property Management: Please inform our management office about the issue. HOA is unable to change locks or rekey mailboxes. USPS manages repair of mailboxes, refer to step 2 above.  Management will document the issue and communicate to the community of the issue.
4. Hold Your Mail: In the interim, you may want to place a hold on your mail at the post office to prevent further theft. You can do this online at the USPS website.

It is highly recommended to have renters insurance. Depending on the policy, it may provide essential protection for your personal property,  the cost of repairing or replacing your personal belongings (such as furniture, electronics, and clothing) if they are damaged or stolen due to a covered event like a fire, theft, or vandalism. Check with your local insurance company for more details.

To speed up the approval process for your architectural application, please provide detailed information about your planned improvements. This includes:

• A list of items to be upgraded
• The colors you’ve selected
• Schematics or blueprints
• Pictures or brochures of the materials you plan to use

Having all these details upfront will help prevent delays and get your application approved faster.

Prior to installation, an Architectural Application form shall be submitted to Property Management. Corona Laurelwood has a set of guidelines for installation of Solar Panels. Please refer to the rules and regs that can be found in the Architectual Application page.  For complete details in Solar Installation, review details on homeowners page.

Effective January 1, 2022, Californias are required to sort all organic waster from their trash, Organic waste includes yard waste, food scraps and food-soiled paper. If you would like to return your trash can, the owner is required to call Waste Management Services or go online to request a pick up.

In order to protect your property and assets, All owners are required to have Homeowners Insurance for their units. All owners who are renting or leasing their units should have their residents carry HO-6 Insurance. This policy is very reasonable for a resident to afford and this policy covers the residents personal belongings in the home. There are also some other benefits a resident can request from their insurance carrier such as hotel allowance should they get displaced from the unit due to an incident. The HO-6 Policy is a sound and wise investment or a renter or lessee to have active and in effect for security and peace of mind the personal belongings are protected under this coverage.

Ensure that your key fob is placed in the middle of number 5 button on the keypad. If your fob is active on the system, then you will hear a beep after a valid swipe and green checkmark will lit up on the right top side of the fob reader. If you swipe the fob, and the door does not open and you hear a beep with a red check mark  on the fob reader, then the fob may be inactive. Please contact Property Management, have your fob ready or share a picture of the fob numbers in the back with the time and date when the fob was swiped. This will help us validate your credentials. Lost or stolen fobs need to be reported to Property Management immediately for deactivation. Fob replacements can be ordered and replaced for a fee. Only one (1) fob is assigned per unit.

Proper swimming attire MUST be worn at all times: no cutoffs, jeans, or street attire are permitted. The reason why is fibers clog drains over time and dyes from clothing bleeds into the water causing discoloring over time. The Health Department checks for clarity of our pool and spa.  Examples of what is allowed and not allowed can be reviewed in the link above.

The pool is a common area for the enjoyment of all Corona Laurelwood residents, for everyone to take full advantage of the pool during crowded days and hot summer days, there needs to be enough room for anyone to swim without having to bump into or be hit by a float. Floating loungers are not allowed. Life preservers, life vests, “water wings,” and other small devices to assist weak swimmer or those learning to swim are permitted in the pool only. With this in mind,  be a good neighbor for summer fun.

Homeowners and residents will require a fob to activate the spa jets. Simply swipe your fob once into Axis Controller located next to the wall and  spa jets will activate for 30 minutes. When activation is successful, a beep will be heard together with a green checkmark appearing on the axis controller. Do not swipe multiple times, Spa jets take about 10 seconds to start.

Corona Laurelwood is served by the following utility providers. Remember to check for any Architectural Applications, if applicable before installing new services in your home.

• Spectrum (TV, Internet & Phone)
• ATT (TV, Internet & Phone)
• DirecTV Stream (TV)
• DirecTV (Satellite TV)
• Dish Network (Satellite TV)
• SCE (Electrical)
• Socalgas (Gas)
• City of Corona (Water/Trash – Waste Management)

Signing up for e-statements helps the HOA reduce mailing costs and help save trees.  Did you know monthly statements homeowners receive cost the Association $2 every month? To sign up for e-statements and become eco friendly, log in to Resident Portal once on it, on the  right hand side you will see “You are not signed up for eStatements” click “Sign up Today!”, a new pop up window will update to confirm the email address you would like to receive your eStatements and click Subscribe!  Addtionally, the Resident Portal provided e-statements in pdf format, email notifications when statements are ready and statement history.

Homeowners have the option to pay their dues in a few different forms:

Setup up ACH on New Action Resident Portal
Resident Portal

Bank’s Bill Pay
If you utilize online bill pay services through your bank, the company name and address will need to be change to reflect remittance information as follows; you will aso need to update your 14-digit account number that can be found on your statements. Corona Laurelwood Homeowners Association c/o Action Property Management P.O. Box 25013, Santa Ana, CA 92799-5013

Pay over the phone
To make a payment over the phone or if you need assistance making your payment, please contact RevoPay at:  (949) 214-4890. Have your account number ready, this can be found in the monthly payment stub.

Pay by check
Mail a check payable to Corona Laurelwood HOA,  and mail to address P.O. Box 25013, Santa Ana, CA 92799-5013.

We encourage our homeowners and residents to file an auto burglary report on the Corona Police Website or  by contacting the Corona PD at (951) 736-2330 Option 3.  The Police Department needs to receive contact from residents on any type of crime incident, the more communication or reports they receive the better chance they will pick up patrols in the area. Please inform us by giving us a call or email a report to our office after contacting the police department.

Certification by the United States Department of Veterans Affairs may provide benefits to members of an association, including an improvement in an owner’s ability to refinances a mortgage or obtain secondary financing and an increase in the pool of potential buyers of the separate interest. This common interest development (Corona Laurelwood) is not a condominium project. The association of this common interest development is not certified by the United States Department of Veterans Affairs. This is current as of May 30th, 2020. All owners or future owners are encouraged to visit the United States Department of Veterans Affairs website for the most up-to-date information.

Certification by the Federal Housing Administration may provide benefits to members of an association, including an improvement in an owner’s ability to refinances a mortgage or obtain secondary financing and an increase in the pool of potential buyers of the separate interest. This common interest development (Corona Laurelwood) is not a condominium project. The association of this common interest development is not certified by the Federal Housing Administration. This is current as of May 30th, 2020. All owners or future owners are encouraged to visit the FHA website for the most up-to-date information.

Waste collection does not occur on the following holidays:
• New Year’s Day
• Labor Day
• 4th of July
• Memorial Day
• Thanksgiving Day
• Christmas Day

We encourage our homeowners and residents to file a package theft report on the Corona Police Website or  by contacting the Corona PD at (951) 736-2330 Option 3.  The Police Department needs to receive contact from residents on any type of crime incident, the more communication or reports they receive the better chance they will pick up patrols in the area.

The HOA has no documentation on blueprints of units/buildings of the Community. We suggest contacting the City of Corona for more information.

We are sorry to hear your permit is damaged. Our parking passes are Florida-proven, they withstand the high heat that accumulates inside of a car as well as humidity, and extreme temperatures. In order to replace your parking permit with a new one, you will be required to fill out a Parking pass form. In some cases, we may offer a (1) one time swap and/or replacement for a fee.

Quiet times within the Association are 10:00 p.m. – 8:00 a.m. All noise within the Association, i.e., loud television, music, instruments playing, groups of people gathered for a party should be kept
to a minimum and cease by 10:00 pm. To report Noise Complaints, during quiet times and non-quiet times, you can contact the City of Corona by calling (951) 736-2330 Option 3.

Recreational vehicles, commercial vehicles, or oversized vehicles may not be parked in any guest
parking space except service venders when temporarily working within a home or the common
area. When moving, a resident may contact property management for safe-listing of a moving
truck. Review our complete Parking Regulations by visiting our homeowners page and download our Rules and regulations package.

Prior to installation, a Satellite installation form shall be submitted to Property Management. A Satellite dish should be installed in an unobtrusive location, preferably the rear patio area. A dish under one meter in width may be installed on the eaves at roof line, if reception is not acquired on the patio. Dishes are never to be installed over the garage at the street. They may be installed at the side of a garage by a driveway, at least 10 feet back from the front of the garage. The wiring should never be visible from the exterior of the building and painted to match wood color. If dish is placed on the eave of the roof, the homeowner assumes all responsibility for any needed repairs to that portion of the roof for any reason. For complete details in Satellite Dish Installation, download the Satellite Dish Installation form under the homeowners page.

To help boost overall neighborhood and property values, we have adopted a series of rules and regulations that help maintain home exteriors uniform. This is the reason homeowners are not able to mount satellite dishes in front of units. The Board of Directors will make every effort to review and accommodate any requests by submitting the proper documentation. For Satellite Dish Application head to the Homeowners Page to download the latest forms.

If you would like to report any issues outside Laurelwood, such as graffiti, burned out street lights, pot holes, etc,  visit the Click Fix Website. You can report issues anonymously by providing the address of the issue and pictures to help identify the issue. This website is managed by the City of Corona and not by Corona Laurelwood.

The Board of Directors contracts with a licensed and bonded landscape company to maintain all common areas within the community. If you have concerns or questions regarding the landscaping or the landscape company, you are encouraged to contact Property Management.

Welcome to Corona Laurelwood! We are happy that you have chosen to live in our beautiful community. If you are a homeowner, this website is your source to go for all the questions you might have about Laurelwood. You will find resources such as Rules & Regulations, documentation forms, our calendar with current events and updates of what is going on in the complex.  You will also find contact information to Corona agencies as well as contact information of our Property Management, . We suggest to visit our other  FAQs page to answer many of the frequently asked questions and if you can’t find the right answer, please feel to our Property Management contact by going to the Contact Us page.

If you feel that life or property are in immediate danger, dial 9-1-1. To report non-emergency suspicious activity, you can call the Corona PD at (951) 736-2330 Option 3.

The Paint Color Policy is located under the Architectural Revisions Section under Resources tab.

Waste Management will collect and recycle natural, undecorated trees (free of stands) placed at the curbside, for two (2) weeks following the holiday season beginning December 26th. The collection of trees for recycling is free. To recycle your tree, place it at the curb on your regular trash pickup day. Please prepare your tree by removing all decorations including tinsel, lights, ornaments, and tree stands. Contact Inland Empire Waste Management Customer Service at (800) 774-0222 or for more information visit their website.

Pick up service for trash and recycling is scheduled every Thursday. Place your carts at the curb by 6:00 a.m. When a holiday falls on a weekday, collection for trash and recycling will be delayed by one day for the remainder of the week. If a holiday falls on a Saturday or Sunday, there will be no delays.Carts are to be removed from curbside within 24hrs. of waste collection.

If you have an after-hours emergency, please call the after-hours emergency line at  1 (800) 400-2284 immediately. We are available 24 hours a day to handle any emergency issues that occur outside of the normal business hours.

To make arrangements for large item pick up, please contact Inland Empire Waste Management Customer Service at (800) 423-9986. More information is available at their website. Corona residents may request up to three (3) bulky and/or E-Waste pick-ups per year at no charge. Additional pick-ups are available for a minimal charge.

Communication is key for success, we are more than welcome to hear comments, suggestions and/or concerns. Homeowners who want to contact the Board, can do so by (i) attending board meetings every month, check calendar for dates and time or look for the lighted bulletin boards were agenda is posted on each mailbox around the complex, (ii) writing to the board either by sending an email to our property manager or (iii) contacting the management company directly by phone. Your correspondence will be reviewed at the Monthly Board Meeting. Check our the website calendar and community bulletin board for the meeting times and dates.

Homeowners and residents can sign up and contract utilities such as cable service (TV, Internet, Phone) while complying  with the Architectural Regulations.  The appropriate forms shall be submitted to Property Management for approval, if required. Visit the homeowners page for more details.

We appreciate you informing us when you see a problem involving Laurelwood’s common area by submitting a Maintenance Request. Such problems might include a broken sprinkler, a broken fence, graffiti, any issue with your pool or  common area.  Please note that if the problem is related to a non-common area space, it may fall under homeowner responsibility and you may need to call the appropriate vendor/contractor. We recommend you read your CC&Rs so you are aware of the Association’s responsibility as well as your own. To submit a maintenance request, login into the Homeowner portal, go to Submit a request on the left hand side menu and use the drop-downs to select the type of request and then provide a detailed description of your request. If you are a tenant, please contact your Landlord directly for assistance.

Homeowners can contact Property Management to request a form or you can download the Pool Request Request Form and send it back to Property Management for processing and approval. Pick up of pool fob shall be arranged with Property Management Office for handoff and signed off. Tenants, shall contact their Landlord and have them contact Property Management to arrange the request. Per our Rules and Regulations, (1) pool fob is assigned to each unit.  Pool Fob activation may take up to 72 hours after payment due to manual activation at the pool premises.

Pool is open weekly from 8AM -10PM

Homeowners can contact the AT&T Repair Center at 800-247-2020, option 3. and submit a request for repair by providing the address where the affected/damaged junction box is located at. AT&T will proceed to open a ticket for repair at no cost to the homeowner. Once you have created a ticket, you can check the status by calling 866-577-7726.

Residents may install holiday decorations the weekend after Thanksgiving. Shrubs next to buildings can be decorated, but keep in mind landscapers trim these areas and will not be held responsible for damage to decorations. Decorations are not allowed to be installed on roofs or common area trees. Decorations may be attached under the eaves, with staples or Command strips. Tape, nails, screws and hooks are not allowed as they damage wood and paint. Two story units can be decorated as long as area can be reached with ladder or stool. No one is allowed on the roof without written Property Management approval. Residents must remove decorations by the weekend following the New Year. Other holiday decorations must be removed within seven (7) days following the holiday. The exception is the American flag may be flown and should be displayed properly.

Homeowners can find Laurelwood’s Mater Insurance Policy on our Resources tab, under homeowners page.

Homeowners can contact Property Management to Request a Parking Permit Form or you can download the request form, fill it out, bring or send back to Property Management for processing and approval. Pick up of parking pass shall be arranged with Property Management Office for handoff and signed off. Tenants, shall contact their Landlord and have them contact Property Management to arrange the request.  Per our Rules and Regulations, (1) parking permit is assigned to each unit.

Laurelwood has assigned the month of October as a commonly date for all residents to participate on Garage Sales. Specific garage sale dates will be posted online and announced in mailbox bulletin boards. No individual garage sales are permitted. The City of Corona requires residents to request a permit for each unit having a garage sale, and they also have established guidelines for signage. To comply with the City regulations, Laurelwood will install 1 sign at the Fullerton Entrance and another sign at Magnolia Entrance the day of the event, no other signage is allowed. We suggest to read the Garage Sale requirements from the City of Corona. To purchase a Garage Sale permit visit this page. Please notify Property Management that you would like to participate on the assigned date or if you have any questions.

Homeowners are encouraged to use their garages and driveways for parking. Guest spaces are intended for guests and not for long term parking of neighborhood cars. Continued parking in guest spaces by residents is a violation of the parking policy.

Vehicles that are parked in a prohibited manner are subject to towing. Parking enforcement policy is to provide one warning to the owner of a vehicle improperly parked in guest parking within a three (3) month period. Upon a second violation, a vehicle can be cited and towed. Please refer to the HOA Parking Policy for a full listing of potential violations.

As of 09.01.2023, the Board of Directors has contracted , Action Property Management as the Management Company for Corona Laurelwood. Questions regarding dues payment, Architectural Review requests, general questions, etc. can be submitted via the Homeowners portal or by contacting them over phone listed in the Contact Us Page.

Meetings take place every month at the Action Property Management Conference Room located at 1250 Corona Pointe Ct STE 404, Corona, CA 92879. Homeowners may speak for up to 3 minutes on Association issues during Homeowners forum.

Pucor is Laurelwood’s vendor to spray the landscape perimeter monthly for ants, spiders and other landscape insects. If you would like to have Pucor provide service to your personal garage, patio or home, please give them a call at (888)599-1511.

If you have lost or misplaced your guest parking pass, contact us immediately. To request a replacement parking pass, you will be required to fill out a Parking Permit request form. You can download the form here and submit to Property Management for approval. A replacement fee may apply. Use of a guest parking permit previously reported to be lost or stolen will subject the responsible owner to a fine of $500 and the vehicle being towed.

Parking Permits  are required and must be displayed on all vehicles parking in guest spaces between 11:00 pm and 7:00 am. 7 days a week. Parking permits must be hung from the rear view mirror. Permit number must be visible from outside of vehicle. Remember to comply with all parking rules to prevent ticketing or towing.

If you have lost or misplaced your pool fob, reach out to Property Management immediately for us to deactivate your fob. To request a replacement, you will be required to fill out a Pool key request. You can download the form here and submit to Property Management for approval. A replacement fee may apply.

To report burnt out lights, submit a maintenance request by logging into the Homeowner portal, go to Submit a request on the left hand side menu and use the drop-downs to select the type of request and provide a detailed description of your request. Provide light or light fixture location, (sidewalk, next to mailing box or next to unit 1122 A, etc).

To report sprinkler issues, either broken, re-alignment, water leaks, use the contact form to send us an email. Provide sprinkler location, (front porch, sidewalk, next to light pole, next to unit 1122, etc) and a detailed description of the problem.

Be a good neighbor
Communities are stronger when we protect our common interests.  Introduce yourself to new neighbors.  Keep your front, patio and driveway clean.  Put your trashcan away after pickup.  Play your music at a volume heard only by your household.  Remember that open windows and doors can carry sounds and smells to adjacent properties.  Clean up after your pet.  Speak to your children about being a good neighbor.  When we all pitch in, we keep our neighborhood attractive and maintain property values.

Plan for the unexpected, homeowners insurance may help pay for repairs, replacement costs and extra living expenses if something happens to your home. The Association has a Master Policy for fire and damage of your exterior structures down to the studs. Your interior, meaning drywall, paint and flooring, is not covered by the Master Policy. You must have your own condo insurance for any improvements you have made to your interior. Then you should have additional insurance for personal property not attached to the walls and floors—like electronics, clothing, appliances, etc. Be advised, the Association has never purchased CA Earthquake Authority insurance for structures!
If you want coverage, go to Earthquake Authority’s Website. You can work with your existing insurance agency to add this coverage. The most you can insure for earthquake is $100K for structures and $100K for personal property.

HOA dues are collected from homeowners’ every month. Where does it go? One-third goes to operating expenses. Almost one-half goes to reserves for future replacements. What a relief to have the Association take care of this, right? Yet collectively, we are the Association, and we need your steady contribution of dues to maintain value and safety in Laurelwood homes.

Reserves are kept to ensure that when the HOA needs replacements for fencing, lights and pool equipment, or the eradication of wasps’ nests, the community has adequate funding for these projects and contingencies that arise.

When homeowners are in default of payment of their monthly dues, a lien can be placed on the property. The legal use of liens helps our community that if a home is foreclosed, the HOA has recourse in which to seek repayment for dues and attorney fees incurred. Those homeowners who continue to pay dues on time should not have to pay extra because some have fallen behind in payments. Work with us toward the common goal of fiscal responsibility.

The pool and spa are for the exclusive use of owners and residents of Laurelwood. Guests are allowed ONLY with legal owner or resident. Five Guests per unit per fob at one time without prior permission from Management or Board of Directors. If you see disturbances at the pool, please contact Corona Police Department. Owners are responsible for the conduct of their families, tenants and guests. Damage to the common pool area will be at the expense of the Laurelwood Homeowner.

With an increase of shopping carts on the property, we request that you please return your shopping carts after you have offloaded your groceries.

Laurewood permits no more than two (2) ‘common domesticated household pets” (i.e., dog, cat) are permitted per unit. Dogs must be kept on a leash no longer than six (6) feet at all times when pet is taken into the common area and the leash must be held by a person physically capable of controlling the dog. No pet shall be left unattended in common areas or streets, including in vehicles. Residents are responsible for immediate clean-up of their pet’s feces in the common areas. Likewise, for pest and odor control, private patios must be kept free of pet waste.

To see a list of complete Pet Rules, under Resources tab.

The California drought has affected nearly every corner of Southern California and  Corona Laurelwood has not been spared as can be seen by the vast amount of brown soil where there was once green lush grass.

The Association is doing their best to stay ahead of the drastic effects of the small amount of water that can be used for irrigation.  There is currently a review of drought tolerant plants for inclusion into the landscape design.  The newly renovated parkways along Magnolia and Fullerton have had turf removed and replaced with drought tolerant plants.  Corona Laurelwood was able to benefit by receiving a rebate through the City of Corona.  The irrigation controllers in the community were old and needed to be replaced.  The replacement of the irrigation controllers has been complete and Corona Laurelwood is waiting for the rebate from the City of Corona.

For any concerns and/or issues with landscape, please contact our Property Manager under the Contact us section.

The Association has established guidelines for installation of FCC-permitted satellite dish upon property within the exclusive use or control of the owner. A request for Satellite Dish application shall be submitted to Property Management for Approval prior to installation. Visit the homeowners page to download and review the HOA satellite dish policy and application form

Any changes you would like to make to the Exterior of your unit shall be presented in writing to the Architectural Committee and Board of Directors for review. Contact the Property Manager for more information or visit our Architectural Revision section. The Board and the Committee have up to 30 days to respond to your application. Approval or rejection will be communicated by the Properly Manager. Any installations or construction done without approval by the Board of Directors may require the homeowner to restore the property to its original state.